RQops.dev ("RQops", "we", "us", "our") provides AI-powered outbound call recovery services for businesses operating high-ticket online courses, certification programs, and coaching offers. Our service automatically contacts prospects who have submitted opt-in forms on your landing pages but have not completed a purchase.
These Terms and Conditions ("Terms") govern the agreement between RQops.dev and any business entity or individual ("Client", "you") that engages our services.
RQops provides the following services to Clients:
- AI-powered outbound voice calling to prospects who have opted in via Client landing pages and subsequently abandoned the checkout process
- Real-time objection handling based on pre-approved messaging scripts reviewed and authorised by the Client
- Warm handoff scheduling to Client's human sales representatives or subject matter experts when prospects request human interaction
- Call recording, logging, and reporting for Client review
- Integration with Client's existing CRM, form tools, or webhook systems
Services are delivered on a performance-only basis. No services are invoiced unless a sale is successfully recovered.
To engage RQops services, Clients must meet the following minimum criteria at the time of onboarding:
- Offer a product or service priced at USD $500 or above
- Be operating active paid advertising campaigns (Meta, Google, TikTok, or equivalent)
- Have an opt-in or lead capture form preceding the checkout page that collects prospect contact details including a valid phone number
- Generate a minimum of 50 abandoned opt-ins per calendar month
RQops reserves the right to decline service to any prospective Client at its discretion. Failure to meet these criteria after onboarding may result in suspension of services with written notice.
4.1 Fee Structure. RQops charges a revenue share fee of thirty percent (30%) of the gross sale value of each transaction successfully recovered through our calling service. No other fees, retainers, setup charges, or monthly minimums apply.
4.2 Attribution. A recovered sale is defined as a completed payment transaction from a prospect who (a) submitted the Client's opt-in form, (b) abandoned the checkout process, (c) was subsequently contacted by RQops, and (d) completed a purchase within 72 hours of initial contact by RQops.
4.3 Invoicing. RQops will issue invoices on a monthly basis covering all recovered sales in the preceding calendar month. Payment is due within 14 days of invoice date.
4.4 No Recovery, No Charge. If RQops does not recover any sales in a given period, no invoice will be issued and no payment is owed. The Client bears zero financial risk for unsuccessful recovery attempts.
4.5 Disputes. Any billing disputes must be raised in writing within 7 days of invoice issuance. Disputed amounts will be reviewed and resolved within 14 business days.
The Client agrees to:
- Provide accurate, complete, and up-to-date information about their products, pricing, and offer terms for use in calling scripts
- Review and approve all messaging scripts and objection-handling frameworks before calls commence
- Ensure that opt-in forms clearly and lawfully obtain prospect consent for follow-up contact, in compliance with applicable telecommunications and privacy laws
- Notify RQops promptly of any changes to product pricing, availability, or terms that may affect call scripts
- Designate a contact person responsible for scheduling human handoff calls
- Provide timely access to CRM systems, webhooks, or data feeds required for integration
6.1 Client Warranty. The Client warrants that all prospects contacted by RQops have provided lawful consent to be contacted via telephone as part of the Client's opt-in process, and that such consent satisfies all applicable laws in the prospect's jurisdiction, including but not limited to the Telephone Consumer Protection Act (TCPA) in the United States, the Privacy and Electronic Communications Regulations (PECR) in the United Kingdom, and equivalent legislation in other territories.
6.2 AI Disclosure. RQops agents identify themselves as AI-powered assistants at the commencement of each call. The Client acknowledges that this is a legal and ethical requirement and shall not instruct RQops to misrepresent the nature of calls.
6.3 Do Not Call Compliance. RQops will honour all prospect opt-out requests immediately and permanently. The Client agrees to promptly notify RQops of any do-not-call requests received through other channels.
All call scripts, messaging frameworks, objection-handling templates, and calling technology remain the intellectual property of RQops.dev. The Client retains ownership of all information provided about their products, offers, and brand.
Clients grant RQops a limited, non-exclusive licence to use their brand name, product information, and approved messaging solely for the purpose of delivering the agreed services during the term of the engagement.
Both parties agree to maintain the confidentiality of all non-public information shared in connection with the engagement, including prospect data, conversion rates, revenue figures, and proprietary business information. This obligation survives termination of the agreement for a period of two (2) years.
To the maximum extent permitted by applicable law, RQops.dev shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the provision or failure of services, including but not limited to lost revenue, lost profits, or reputational damage.
RQops's total aggregate liability to the Client for any claim arising under or related to these Terms shall not exceed the total fees paid or payable by the Client to RQops in the three (3) months preceding the event giving rise to the claim. Where no fees have been paid (consistent with the performance-only model), RQops's total liability is limited to USD $500.
10.1 By Either Party. Either party may terminate the engagement by providing 14 days' written notice to the other party.
10.2 Immediate Termination. RQops may terminate immediately, with written notice, if the Client: (a) misrepresents their product or service to prospects; (b) instructs RQops to violate applicable law; (c) fails to pay a valid invoice within 30 days of the due date; or (d) materially breaches any provision of these Terms.
10.3 Effect of Termination. Upon termination, all calling activity will cease within 24 hours. Any outstanding fees for recovered sales prior to the termination date remain payable.
RQops reserves the right to amend these Terms at any time. Clients will be notified of material changes via email at least 14 days before they take effect. Continued use of services after the effective date constitutes acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the territory in which RQops.dev is registered. The parties agree to attempt good-faith resolution of any dispute before initiating formal proceedings.
For any questions regarding these Terms, please contact us at legal@rqops.dev.